Responsible Gaming Policy

Play responsibly at mya88

Gaming is meant to be fun. mya88 cares about players' wellbeing and provides personal control tools along with 24-hour support.

21+ Only — This platform is not available to anyone under 21 years of age

See gaming as entertainment

Giving every player a safe and enjoyable gaming experience at mya88 is our top priority. Always keep in mind that gaming is entertainment and fun — not a way to solve life's problems. Remember that even when chasing losses feels tempting, you can stop and make your own choice.

Set a budget that fits your current financial situation and stick to it. Never treat gaming as an investment or a way to earn income. Only play with money you can afford to lose.

Note: Use the tools and advice on this page to actively practise responsible gaming. If you are finding it hard to deal with any issue, our 24/7 Live Chat can help you right away.

The core principles of responsible gaming

Here are the 6 policies we follow

Age Restriction — 21+

mya88 only allows players aged 21 and above. Age verification is carried out strictly, and underage players are blocked.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to manage your own budget. If you want to increase a limit, 24 hours' advance notice is required before the change applies.

Time-Out

Players can set their own Time-Out from 24 hours up to 30 days. During a Time-Out, deposits and play are not available.

Self-Exclusion

If you want to stop playing, you can request Self-Exclusion for 3 months to one year, or permanently. Your account will not be accessible during this period.

Financial Protection

Players' financial information is protected with SSL encryption. Payments are processed securely through KBZPay, Wave Money, AYA Pay, and CB Pay.

24/7 Support

For any gambling-related issues, you can chat with us directly in Myanmar language through our Live Chat — no translation needed.

Self-Assessment — Signs that may indicate a gambling problem

Go through the questions below on your own. If you answer "Yes" to most of them, we are ready to help you take the next step.

  • Have you ever borrowed money or changed your spending habits because of gambling losses?
  • Have you ever felt that you had to keep playing to win back money you lost?
  • Have you ever hidden your gambling from family or friends?
  • Have you ever felt restless or uneasy when you could not gamble?
  • Have you ever tried to stop gambling but could not?
  • Has gambling ever affected your work, education, or relationships?
  • Have you ever wanted to bet more on riskier games with bigger losses?
Warning: If three or more of the signs above apply to you, it may be worth seeking professional help to find out whether you have a gambling problem. Contact mya88 via Live Chat — we can help you get sorted.

Tools to Stay in Control

mya88 players can use the following tools to manage their own play

Deposit Limit

You can set a maximum deposit amount for a chosen period. If you want to raise the limit, you can only do so after the current period ends and a 24-hour cooling-off period has passed. Lowering the limit takes effect immediately. You can adjust this in the settings page after logging in.

Time-Out

You can choose a time-out period of 24 hours, 48 hours, one week, or one month. During the time-out, promotional emails and advertisements will be paused. You will receive a confirmation when the period ends and access is restored.

Self-Exclusion

If you decide to stop on your own, you can request a Self-Exclusion of 3 months, 6 months, or 1 year through Live Chat. During this period, you cannot log in, deposit, or play. Cancellation before the period ends is not permitted.

Checking Your Game History

You can review your game history, deposit records, and withdrawal records at any time in the "History" section after logging in. Use this to understand your playing patterns and manage your finances better.

How to Use the Tools

Log in to your mya88 account and go to "Account Settings", then find the "Responsible Gaming" section. Choose the tool you want and set your limit or time-out period. If you have trouble adjusting any tool, contact us via Live Chat and we can help you within minutes.

Tips for Healthy Gaming

Following these tips can help you keep gambling as an enjoyable pastime.

Set a Budget in Advance

Decide how much you are willing to spend before you start. Commit to yourself that you will not spend more than the amount you have set aside to lose.

Set a Time Limit

Also put a limit on how long you play. Playing for long stretches in one sitting can weaken your judgment.

Do Not Play Under the Influence

Playing while using alcohol or drugs affects your judgment and increases your chances of losing.

Stop When You Lose

Chasing losses by playing more often leads to losing even more. The only thing to do after a loss is stop.

Remember — It Is Not Income

Do not treat winnings from gambling as a source of income. If you win, withdraw the money right away and do not put it back into the game.

Know What You Are Playing

Understand the rules, payout rates, and odds before you play. Do not play any game you do not fully understand.

Do You Need Help?

If gambling is affecting your life, you don't have to deal with it alone. mya88's specialists are available 24 hours a day to help you in Burmese.

Live Chat — 24/7

Click the Live Chat button on the mya88 website to get in touch directly. You can talk in Burmese without needing a translator. Your personal information is kept completely confidential.

Email Contact

If a phone call is not convenient, you can send the details to [email protected]. Our team will get back to you.

Commitment: Information from players who contact us about gambling problems is handled with strict confidentiality and is never shared with any third party. Our focus is entirely on the wellbeing of our players.

Play Safe and Have Fun

Set your own limits at mya88 and be a responsible player. Any issues can be resolved immediately through Live Chat.

Responsible Gaming — Questions and Answers

Log in to the mya88 website and go to "Account Settings → Responsible Gaming" to set up Self-Exclusion. Alternatively, our team can help you through Live Chat. You can choose a period of 3 months, 6 months, 1 year, or permanent, and it takes effect immediately.

During Self-Exclusion, you cannot log in, play, or deposit. However, to withdraw any remaining balance, contact us through Live Chat — we can help with that.

To increase a limit, you must wait more than 24 hours before the change can be made. This is to protect against quick changes that could lead to higher losses. To decrease a limit, the change takes effect immediately — if you reduce your limit in the evening, it applies right away.

Yes — when the Time-Out period ends, you must log back into your account and confirm that you want to reopen it. It does not reopen automatically. This way, you stay more in control of your own decisions.

mya88 only allows players aged 21 and above, and carries out strict age verification. For families and those who share a device with children, we also recommend using browser parental control software as an extra layer to block access for minors.

You can reach us instantly in Burmese through mya88's 24/7 Live Chat. You can also email [email protected]. Your personal information is kept completely confidential and player support is always our priority.

Games You Can Explore at mya88

Alongside responsible gaming, you can also browse our fun game options